1. Overview
This Privacy Policy explains how The Bundle Builders USA, a brand operated by Schrader Ballou Group LLC ("Company," "we," "us," or "our"), collects, uses, shares, and protects information when you visit thebundlebuildersusa.com (the "Site"), call us, or otherwise interact with us to compare or enroll in internet service plans. By using the Site or providing us your information, you agree to the practices described here.
2. Information We Collect
We collect information you provide directly, information collected automatically, and information from the providers we work with.
| Category | Examples |
|---|---|
| Contact information | Name, service address, ZIP code, mobile phone number, email address |
| Service details | Plan interest, connection type preference, existing provider (if shared) |
| SMS consent records | Whether you opted in to text messages through our chat widget, the date, time, and page where you opted in, and any opt-out (STOP) or help (HELP) requests |
| Communications | Call recordings, call notes, text messages, and chat messages exchanged with our team |
| Technical data | IP address, browser type, device type, pages viewed, and referring URLs, collected automatically via cookies and similar technologies |
3. How We Use Your Information
We use the information we collect to:
- Identify internet plans, speeds, and connection types available at your address;
- Connect you with the internet service Provider you choose and facilitate enrollment;
- Respond to your inquiries and provide customer support;
- Improve the Site and our services;
- Send you text messages about your inquiry, order, installation, or support, only if you opted in through our chat widget;
- Send you plan updates, offers, and promotions by text message, only if you opted in to receive them;
- Comply with legal obligations and enforce our Terms of Service.
5. SMS / Text Messaging & Calls
How you opt in
You can opt in to receive text messages from Schrader Ballou Group LLC d/b/a The Bundle Builders USA through the chat widget on our website. When you start a chat, you provide your name and mobile phone number and may check an optional, unchecked consent checkbox to agree to receive text messages. The chat widget is the only place on our website where SMS consent is collected. Checking the box is not required to chat with us, and consent is not a condition of purchase.
Types of messages
- Transactional / customer care: replies to your inquiry, internet availability at your address, order status, installation or equipment scheduling, appointment reminders, and support.
- Marketing: internet plan offers, promotions, and discounts, sent only if you agreed to receive them.
Frequency, cost & opting out
Message frequency varies based on your inquiry and interactions with us. Message and data rates may apply according to your mobile carrier plan. You can opt out at any time by replying STOP to any message; you will receive one final confirmation text and no further messages. Reply HELP for assistance, or contact us at 602.888.2969 or info@thebundlebuildersusa.com. Carriers are not liable for delayed or undelivered messages.
Calls
If you request a callback or contact us, we may call you at the number you provided about your inquiry. Calls may be recorded or monitored for quality and training purposes. You may ask us to stop calling you at any time by telling a representative or contacting us.
For full SMS program terms, see the SMS Messaging Program section of our Terms of Service.
6. Mobile Information Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share mobile phone numbers only with service vendors that help us deliver text messages to you (such as our messaging and CRM platform providers), and only for that purpose.
8. Your Choices & Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you;
- Correct inaccurate information;
- Request deletion of your information;
- Opt out of marketing communications, including by replying STOP to any text message;
- Limit how we use or share your information.
To exercise any of these rights, contact us using the details in Section 13. We will respond consistent with applicable law and will not discriminate against you for exercising your rights.
9. Data Retention
We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements, after which it is securely deleted or anonymized.
10. Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information, including encrypted (HTTPS) connections on the Site, access controls that limit who on our team can see your information, and vendors bound by confidentiality obligations. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Children's Privacy
Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page with an updated effective date. We encourage you to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your information, reach us at:
The Bundle Builders USA, a brand of Schrader Ballou Group LLC
400 N Surf Rd, #305, Hollywood, FL 33019
Phone: 602.888.2969
Email: info@thebundlebuildersusa.com